SnugFit App – Troubleshooting Guide & FAQs

 

Welcome to the SnugFit Solutions Troubleshooting Guide.
If you experience issues with app performance, login, or uploads, please review the common FAQs below before reaching out for support.

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General Troubleshooting

Q: Do all of your clients have the same issue?

• Yes: It is most likely due to our software issue. However, it could also be caused by a temporary AWS server downtime.

• No: It is likely not due to our software issue. Please check your device or network settings.

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Common FAQs

1. App freezing
→ Make sure your iOS is up to date.
Updating your device often resolves app freezing or crashing problems.

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2. App used to work fine, but now tracking is loose or data is noisy
→ Clean the camera sensors to ensure accurate 3D scanning.

 

3. Cannot login anymore
→ Tap “Forgot Password” on the login page to reset your password.

 

4. Invalid Lab ID
→ Sometimes uppercase “I” and lowercase “l” look similar.
It’s best to copy and paste the Lab ID directly to avoid typing errors.

 

5. Cannot upload
→ Ensure your internet connection is turned on and stable.

 

6. Upload Failed (Error shown below)
→ Install the Mail app on your device, set it up, and select “Send via E-mail” as the upload option.

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7. Login Failed – “You can only login on the same device”
→ Your account or subscription is tied to one specific device.
If you need to switch devices, please contact your lab administrator for authorization.

 

Still Need Help?

If your issue persists after following the steps above, please contact your subscribed lab with:

• Your App version

• Your Device model (e.g., iPhone 14 Pro)

• A screenshot or screen recording of the issue

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